Refund policy

Returns

We want you to be completely satisfied with your Esquire purchase. If you wish to return an item, please review the information below.

Please note: Our online returns policy differs from our in-store returns policy. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

In-Store Purchases

Items purchased in an Esquire retail store must be returned in-store.
Postal returns are not accepted for in-store purchases.
Returns must be made within 28 days of purchase.
In-store returns are eligible for an exchange or store credit only. Refunds are not available for in-store purchases unless the Goods are faulty.
Items must be unworn, unused, in original condition, and with all tags attached.
Sale or discounted items purchased in-store are final sale and cannot be returned, exchanged, or refunded unless faulty.

Online Purchases

Under the Consumer Contracts Regulations 2013, you have the right to cancel your online order within 14 calendar days of receiving your Goods.

Items returned within this period are eligible for a full refund, including the standard delivery charge.
Items must be complete, unworn, unused and returned in their original condition, with the original packaging and security tag attached.
Exchanges for online purchases are available in-store only. Please bring your order confirmation as proof of purchase.
A £3.99 return shipping fee will be deducted from your refund. This fee does not apply where the goods are confirmed as faulty, damaged or incorrect.

Refunds will be issued to the original payment method within 14 days of receiving the returned Goods or proof of return.

Faulty, Damaged, or Incorrect Goods

If your Goods are faulty, damaged, or incorrect, your rights are covered under the Consumer Rights Act 2015, as detailed in our Delivery & Faults policy.

You have a 30-day right to reject faulty Goods and receive a full refund.
Alternatively, you may request a repair or replacement.
Return postage costs will be reimbursed where a fault is confirmed.

This applies to both online and in-store purchases.

How to Return an Online Order

Option A — Return by Post

Download and print the Returns Form.
Complete the form in full and place it inside your parcel.
Attach the address label provided.
Post the parcel to the returns address shown on the form.

Option B — Return In-Store

Download and print the Returns Form.
Complete the form and bring it to any Esquire store with your item.
Store teams will accept the return; refunds are processed online only. No in-store refunds are available for online orders.

Additional Information

Please retain proof of postage when returning items by mail.
Refunds will be processed within 14 days, in line with statutory requirements.
This policy operates alongside and does not limit your legal rights.