Returns
We want you to be completely happy with your Esquire purchase. If you need to return an item, here’s everything you need to know.
Please note: Our online returns policy differs from our in-store returns policy.
In-store return policy
- Items bought in-store must be returned to an Esquire store.
- Postal returns are not accepted for in-store purchases.
- You can return items within 28 days of purchase for an exchange, or a gift card (refunds are not available in-store).
- Items must be unworn and have tags attached.
- Sale or discounted items are final sale and cannot be returned, exchanged, or refunded.
Online return policy
- You may return eligible online purchases within 14 days of receipt.
- Items must be complete, unused and returned with the original packaging and security tag attached.
- A £3.99 return shipping fee is deducted from refunds.
- The return shipping fee does not apply to faulty, damaged or incorrect items.
How to Return Your Online Order
We have two ways you can return your online order:
1) Post it to us
- Download & print the Returns Form.
- Fill it out completely and put the completed form inside your parcel.
- Cut out the address label on the form and attach it to your parcel.
- Post to our returns address.
2) Drop it off at any of our Milano Couture stores - Download & print the Returns Form.
- Fill it out completely and hand the completed form to the store with your item.
- Store teams will accept the drop-off; refunds are processed online only. No in-store refunds.